Meine Investments Limited trading as Rabsec
Company Number: 13125623  |  VAT Registration Number: GB440377505
Registered Office & Trading Address: 2 St Edwin Reach, Doncaster, DN7 4FD
Last updated: 6 October 2026

1. INTRODUCTION

Rabsec respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, apply for a trade account, purchase goods or services from us, contact us for technical or sales support, attend training or otherwise interact with Rabsec.

For the purposes of UK data protection law, the data controller is Meine Investments Limited trading as Rabsec, registered in England and Wales under company number 13125623.

Registered Office & Trading Address: 2 St Edwin Reach, Doncaster, DN7 4FD, United Kingdom. Email: hello@rabsec.co.uk. Telephone: 01302 358179.

References in this policy to “Rabsec”, “we”, “us” or “our” mean Meine Investments Limited trading as Rabsec.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

2. THE INFORMATION WE MAY COLLECT

Identity Information: first and last name, job title or position, business or trading name, and information identifying you as an authorised contact for a business.

Contact Information: business address, billing address, delivery address, email address, and telephone or mobile number.

Business and Trade Account Information: company or trading name, company registration number, VAT registration number, nature of your business, trade status, account contacts, purchasing history, account status, and information required to assess or administer your trade account.

Financial and Payment Information: payment status, transaction references, amounts paid or outstanding, invoice and credit-note information, refund information, and information relating to credit or payment facilities. Payment-card information may be collected and processed directly by our payment providers rather than being stored by Rabsec.

Order and Transaction Information: quotations, sales orders, invoices, purchase history, products purchased, delivery information, returns, warranty claims, advance replacements, account credits and payment records.

Technical and Support Information: equipment models and serial numbers, system configuration information, network or device information supplied to us, fault descriptions, photographs or screenshots, support correspondence, remote-support session information, and information necessary to diagnose or resolve a technical issue.

Website and Technical Information: IP address, browser type and version, device type, operating system, pages visited, website usage information, referral information, and cookie or similar technology information. Further information is provided in our Cookie Policy.

Communications: emails, website enquiries, support requests and other business correspondence.

Marketing Preferences: whether you have agreed to or opted out of receiving marketing communications and your communication preferences.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information directly from you when you apply for a Rabsec trade account; create or use an online account; place an order; request a quotation; contact us by telephone, email or through our website; request technical support; request system-design or pre-configuration assistance; attend Rabsec training or events; request information about our products or services; subscribe to marketing communications; complete a survey, promotion or other form; or otherwise conduct business with us.

We may also collect information automatically when you use our website through cookies and similar technologies.

In some circumstances, we may obtain business information from third parties or publicly available sources, such as Companies House; credit-reference or fraud-prevention services where appropriate; manufacturers and suppliers; delivery and logistics providers; payment and finance providers; and publicly available business information.

4. HOW WE USE YOUR INFORMATION

We only process personal information where we have an appropriate lawful basis for doing so. Depending on the circumstances, we may rely upon Contract, Legitimate Interests, Legal Obligation or Consent.

Trade Account Administration: to process trade-account applications, create and maintain customer accounts, verify business information, administer account access, provide access to trade pricing, and communicate with you about your account.

Quotations and Orders: to prepare quotations, process sales orders, supply goods and services, generate invoices, process payments, manage refunds and credits, and maintain transaction records.

Delivery: to arrange, manage and track deliveries. We may provide necessary information to couriers, manufacturers, distributors or other fulfilment partners where required to complete an order.

Payments and Finance: we may share information with payment or finance providers where necessary to provide a payment method or finance facility selected by you. Where you choose to use a third-party payment or finance service, that provider may process your information under its own privacy terms.

Technical Support: to provide pre-sales advice, product-selection assistance, technical support, remote support, troubleshooting, pre-configuration, programming, system-design assistance and project support.

Customer Service: to respond to questions, investigate complaints, administer returns and warranty claims and otherwise manage our relationship with you.

Accounting and Legal Requirements: to process and retain transaction and customer information for accounting, tax, fraud-prevention and other legal or regulatory purposes.

Website Operation and Security: to operate and maintain our website, provide account functionality, diagnose technical problems, protect our systems, detect misuse or fraudulent activity, and understand how our website is being used.

Improving Rabsec: to understand how our services are used, improve our website and systems, improve customer service and develop our product and service offering. Where appropriate, we may use aggregated or anonymised information that no longer identifies an individual.

5. MARKETING

We may contact existing or prospective business customers about Rabsec products, services, training, events, promotions and other information that we reasonably believe may be relevant to their business.

Where consent is legally required, we will obtain it before sending marketing communications. Where the law permits us to rely upon legitimate interests or another lawful basis for business-to-business marketing, we may do so while respecting your right to object.

You can stop receiving marketing communications from Rabsec at any time by using the unsubscribe option provided in a marketing communication or contacting hello@rabsec.co.uk.

Opting out of marketing will not prevent us from sending necessary transactional or service communications relating to your account, orders, payments, deliveries or support requests.

You have the right to object at any time to the use of your personal information for direct marketing.

6. PAYMENT AND FINANCE PROVIDERS

Rabsec may use third-party providers to process payments or provide payment and finance options.

Depending on the payment method selected, information may be shared with or collected directly by the relevant provider.

This may include providers such as Square for card or online payment processing and iwocaPay where a customer chooses an available business-payment or finance option.

These providers may act as independent data controllers for some of their processing and will have their own privacy policies explaining how they use personal information.

Rabsec does not need to retain full payment-card details where those details are processed directly by an authorised payment provider.

7. OUR BUSINESS SYSTEMS

Rabsec uses third-party technology providers to operate our business. This includes systems used for ecommerce, customer accounts, quotations and sales orders, accounting and invoicing, customer communications, website hosting, payment processing, automation, technical infrastructure and data storage.

For example, Rabsec uses Zoho services for parts of its ecommerce, customer-account and business-management systems.

We only provide service providers with information reasonably necessary for the services they provide and expect appropriate contractual and security protections to be in place.

8. WHO WE MAY SHARE YOUR INFORMATION WITH

We do not sell your personal information.

Where necessary, we may share appropriate information with payment processors; finance providers; couriers and delivery companies; manufacturers, distributors and suppliers; IT, hosting and cloud-service providers; ecommerce and business-management system providers; technical-support providers; accountants and auditors; banks and financial institutions; insurers; legal and professional advisers; fraud-prevention or credit-reference services where appropriate; HM Revenue & Customs; regulators, courts, law-enforcement bodies and other authorities where required by law.

We may also disclose information as part of a sale, acquisition, restructuring or transfer of all or part of our business, subject to appropriate safeguards.

Where another organisation processes personal information on our behalf, we require it to handle that information appropriately and in accordance with applicable data protection requirements.

9. INTERNATIONAL TRANSFERS

Some of the technology, cloud, payment or other service providers used by Rabsec may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure the transfer complies with UK data protection law.

Depending on the circumstances, this may include reliance upon UK adequacy regulations or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum, where applicable.

Where required, you may contact us for further information about safeguards relating to an international transfer of your personal information.

10. REMOTE TECHNICAL SUPPORT

Where Rabsec provides remote technical support, you may choose to provide us with temporary access to equipment, software, computers or networks.

We will use that access only for legitimate support purposes connected with the assistance requested.

Customers requesting remote support are responsible for ensuring that they have authority to grant Rabsec access to the relevant equipment, system or information.

Where possible, access should be limited to what is reasonably necessary for the support task.

Rabsec will take reasonable steps to protect information encountered while providing remote technical support.

11. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, disclosure, misuse or unauthorised access.

Access to personal information is restricted to people and service providers who have an appropriate business need for access.

Where a personal-data breach occurs, we will assess the incident and notify affected individuals and/or the Information Commissioner's Office where we are legally required to do so.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, tax, contractual and reporting requirements.

Different categories of information may therefore be retained for different periods. For example, transaction and accounting records may need to be retained for periods required by UK tax and accounting legislation.

When deciding how long to retain other information, we consider why we collected it, whether we continue to have a legitimate business need for it, legal or regulatory requirements, contractual or warranty requirements, the sensitivity of the information, and the potential risk associated with retaining it.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

13. COOKIES

Our website may use cookies and similar technologies to operate essential website functions, maintain sessions, understand website usage and, where applicable, support analytics or marketing.

Some cookies are necessary for the website to function correctly.

Where consent is required for non-essential cookies, we will request that consent as appropriate.

You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

Further information is available in our Cookie Policy.

14. AUTOMATION AND AUTOMATED DECISION-MAKING

Rabsec uses software and automated workflows to help operate our business efficiently. For example, automated systems may be used to process website orders, generate documents, send transactional communications, update order or payment information, manage website functionality and connect different business systems.

The use of automation does not necessarily constitute automated decision-making under data protection law.

Rabsec does not currently intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

If this changes, we will update this Privacy Policy and provide the information required by applicable data protection law.

15. IF YOU DO NOT PROVIDE INFORMATION

In some circumstances, we need certain information to enter into or perform a contract or to comply with legal requirements.

For example, we require sufficient contact and delivery information to process and deliver an order.

If required information is not provided, we may be unable to open an account, process an order, provide a service or fulfil another request.

We will explain where information is required when appropriate.

16. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

Rabsec does not control those third-party websites and is not responsible for their privacy practices.

We recommend reviewing the privacy information provided by a third party before providing personal information through its website or service.

17. YOUR DATA PROTECTION RIGHTS

Depending upon the circumstances and the lawful basis on which we process your information, UK data protection law may give you the following rights.

Right of Access: you may request confirmation that we process your personal information and request a copy of personal information we hold about you.

Right to Rectification: you may ask us to correct inaccurate personal information or complete information that is incomplete.

Right to Erasure: in certain circumstances, you may ask us to delete your personal information. This right is not absolute and we may need to retain information where we have a legal or other lawful reason for doing so.

Right to Restrict Processing: in certain circumstances, you may ask us to restrict the way we process your personal information.

Right to Object: you may object to processing based upon legitimate interests in certain circumstances. You have an absolute right to object to the processing of your personal information for direct marketing purposes.

Right to Data Portability: in certain circumstances, you may request personal information you have provided to us in a structured, commonly used and machine-readable format or request that it is transferred to another organisation.

Right to Withdraw Consent: where processing is based upon your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

18. MAKING A DATA PROTECTION REQUEST

To exercise a data protection right or ask a question about how Rabsec uses your information, contact Meine Investments Limited trading as Rabsec, 2 St Edwin Reach, Doncaster, DN7 4FD, United Kingdom. Email: hello@rabsec.co.uk. Telephone: 01302 358179.

We may need to request information to verify your identity before responding to a request. This helps ensure personal information is not disclosed to someone who is not entitled to receive it.

We will respond to valid requests within the timescales required by applicable data protection law.

You will not normally be charged for exercising your data protection rights. However, the law permits organisations to deal differently with certain requests in limited circumstances, for example where a request is manifestly unfounded or excessive.

19. COMPLAINTS

If you have concerns about the way Rabsec has handled your personal information, please contact us first so that we can investigate.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Nothing in this Privacy Policy affects your right to make a complaint to the ICO.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, systems, service providers or legal requirements.

The latest version will be published on our website together with the date it was last updated.

Where a change materially affects how we use personal information, we will take appropriate steps to bring the change to the attention of affected individuals.

21. CONTACT RABSEC

Meine Investments Limited trading as Rabsec

Company Number: 13125623

VAT Registration Number: GB440377505

Registered Office & Trading Address: 2 St Edwin Reach, Doncaster, DN7 4FD, United Kingdom

Email: hello@rabsec.co.uk

Telephone: 01302 358179

Rabsec - More than distribution. Real support, from people who know security.