TECHNICAL SUPPORT

Real support, from people who know security.

At Rabsec, technical support starts before you place the order.

We work with professional security and electrical installers to help specify, configure and support systems from initial enquiry through to installation and commissioning.

Whether you're planning a new project, need equipment configured before it reaches site, or need someone to remotely assist when you're standing in front of a system, we're here to help.

PRE-SALES SUPPORT

Getting the right equipment at the beginning can save hours on site.

Talk to us about your project and we'll help you select suitable products, check compatibility and make sure the components you're ordering will work together.

From a single camera system to CCTV, intruder, access control, intercom and networking projects, we're happy to discuss the application before you order.

REMOTE TECHNICAL SUPPORT

Sometimes you need another pair of eyes.

Where appropriate, our technical team can remotely connect to supported systems to assist with configuration, troubleshooting and setup.

Instead of spending hours trying different settings or searching for an answer, you can speak to someone who understands the equipment and the installation.

PRE-CONFIGURATION

Save valuable time on site by having equipment configured before it's dispatched.

Depending on the system and project requirements, Rabsec can pre-configure equipment ready for installation, including device setup, network configuration and system programming.

The aim is simple: less time programming on site and more time getting the installation completed.

SYSTEM DESIGN

Not sure exactly what equipment a project requires?

Rabsec can help design the system with you.

We'll look at what you're trying to achieve and help select appropriate equipment, check compatibility and build a solution around the requirements of the installation.

Our system design support can cover CCTV, intruder detection, access control, video intercom and networking.

SUPPORTING INSTALLERS, NOT JUST ORDERS

We believe a distributor should offer more than a product and a delivery note.

When you buy from Rabsec, you're dealing with people who understand security systems and the challenges installers face in the real world.

Pre-Sales Support · Remote Support · Pre-Configuration · System Design

More than distribution. Real support, from people who know security.